Shopping Information
When will my order be shipped?
Orders are typically processed within 2–4 business days. Once shipped, we’ll send you a tracking number so you can follow your order’s journey.
How long does shipping take?
Delivery time depends on your location and the item, but generally takes 7–14 business days. Please note there might be delays during peak seasons or due to customs.
Can I change or cancel my order after placing it?
We begin processing your order quickly, but if you contact us within 12 hours, we’ll do our best to accommodate any changes or cancellations.
Payment Information
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, AMEX), PayPal, and selected local payment gateways depending on your country.
Is my payment information secure?
Absolutely. All transactions are processed using encrypted SSL security to protect your data.
Can I pay in my local currency?
Our prices are displayed in USD, but your card provider will automatically convert the payment to your local currency.
Order Returns
Can I return my order if I change my mind?
As most of our products are limited or handmade, we typically don’t accept returns based on personal preference. However, feel free to contact us and we’ll do our best to support you.
What if my item arrives damaged or incorrect?
Please contact us within 5 days of receiving your item with photos of the issue. We’ll review and offer a replacement or refund where appropriate.
How do I start a return process?
Reach out to us via our contact form or email with your order number and reason for return. We’ll guide you through the next steps.
Have a question?
Please allow 2 - 5 business days from the time your package arrives back to us for a refund to be issued.
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